Chatbot conversation flow
Two happy paths for a streaming assistant, designed to solve a need without adding cognitive effort.
Context
This postgraduate exercise mapped two happy paths for a fictional streaming assistant: recommending something to watch and helping with a problem.
Approach
I considered the assistant’s personality, the power relationship in the conversation and how to reach a useful outcome with as little cognitive fatigue as possible.
Learning
A conversational interface should feel human enough to be clear, but never so performative that it delays the answer.